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FAQ

Covid-19 Information
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The safety of our artists, fans, and staff is always our top priority and planned for accordingly. We encourage those who are sick to stay home, and remind everyone coming to our venues to wash their hands regularly with soap and water and use hand sanitizer.
 
We continue to implement preventive measures at all Live Nation Venues in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and other health agencies. We have taken the following steps to help ensure the health and safety of everyone who walks into our buildings:

  • Extra hand sanitizer dispensers at all bathroom areas, concessions stands, lobbies, offices and backstage
  • Additional signage and messaging in restrooms, backstage and offices to help reinforce basic health and hygiene practices
  • Eliminating hand pump condiment dispensers, providing individual packages instead
  • Granting fans ability to bring disposable wipes and hand sanitizers into all venues
  • Janitorial staff equipped with additional USDA and Food Code Compliant disinfectants and wipes for immediate cleaning response
  • Increased frequency of cleaning routines and disinfection of high touch areas

 
For updates and information about COVID-19, please visit the CDC’s website. We recognize this is a very fluid situation, and will work to update our ticket purchasers with new information as it becomes available to us.


Where is the club located?
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The Moon Room is located inside the Summit and is located on the corner of 19th and Blake St in downtown Denver. We are 1 block from Coors Field. Physical address is  1902 Blake Street, Denver, CO 80202.

Do I need ID to enter the venue?
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It depends on the show. Most of our shows are all ages, however some are 16, 18 or 21. Please check the specific event page for age limits.

If you plan on drinking alcohol, you must bring a valid form of ID. In compliance with CO laws, anyone 21 and older who plans on drinking alcohol will have to show a valid (not expired) government issued photo ID, no matter how old you think you may look. Anyone without proper ID, regardless of age, will be treated as under 21 and will not be allowed to buy, hold, or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.

Is there re-entry once I am inside?
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There is NO re-entry. If you leave the venue, you will not be allowed back into the building without a new ticket.

Can I bring my camera?
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It depends on each individual artist or performer's policies. Usually, small point-and-shoot cameras and mobile phone cameras are allowed to be used without flash. Cameras with removable lenses on them are considered to be professional length, and are not allowed to be brought into the venue, unless artist has given prior approval to individual. Security will ask guests to leave such cameras in their cars. Audio or video recording is also almost never allowed at concerts unless otherwise noted.

Is there seating?
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All shows are general admission standing room only unless otherwise noted. We do have a limited amount of bar tables and stools available on a first come first serve basis.

Can I bring my own chair?
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Unfortunately, as a matter of safety for all our guests, you will not be able to bring your own chair.

What time should I get there if I want to sit?
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We suggest you be in line before doors open. Keep in mind that no matter how early you line up there may already be people ahead of you in line, and you are not guaranteed any particular spots inside.

Do you have a dress code?
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No shoes, no shirt, no dice. We also suggest you don’t wear open toe shoes (sandals, flip flops, etc.)

Do you have a coat check?
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We do not offer coat check at the Moon Room.

Can I smoke in the club?
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No. Colorado has an indoor smoking ban. However, we do have an outdoor smoking section.

Is the time listed door time or show time?
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 The time listed on each show is the door time, the show will start shortly thereafter.

Is there food?
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YES! The Moon Room has a fantastic menu with a great variety of options. The Moon Room is also home to the first dine-in Marquis Pizza experience. 

Where is the best place to park?
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There are a number of pay parking lots located around the venue (Costs to park may vary). You can park on the street, but please note the parking meters have a 2 hour limit.

Is the venue handicapped accessible?
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Yes, Moon Room is handicapped accessible. If you need early entry or any kind of help, please consult security personnel at the front door upon arrival to the venue for assistance.

Does the Moon Room have an e-mail list? How can I be included?
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Yes. We send out weekly e-mail updates that include information on just- announced shows, yet-to-be-advertised shows, exclusive pre-sales, and warnings when certain shows are about to sell out. If you wish to be included please sign up using the textbox located at the top of our home page.

When do you announce new shows?
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Depending on bands’ booking and promotions schedules, new shows are announced all the time. New shows will appear on Summit’s website as soon as they are announced.

What happens if my event is cancelled or postponed?
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If your event is cancelled please return to the point of purchase for refunds. If you purchased tickets online, your credit card will be automatically refunded within one week of the cancellation. If your event is postponed, you will be given the option to refund your tickets or if you choose to attend the rescheduled date, your tickets will be honored on the rescheduled date.