Moon Room Frequently Asked Questions

Where is the Moon Room located?
A: The Moon Room is located within the Summit Music Hall at 19th and Blake St. The physical address is  1902 Blake St, Denver, CO 80202.
 
Where can I buy tickets?
A: Tickets are available for all Moon Room shows at www.ticketweb.com and at the Summit box office located in the Summit Music Hall at 1902 Blake Street in downtown Denver. The box office is open Monday through Friday 11am-5pm and any night there is a show. There is a $2.00 service fee per ticket and the box office is CASH ONLY. We offer no service fees on all tickets every FRIDAY.
 
How old do you have to be to attend shows?
A: Each show varies, you can find info under show details for each event.
 
My child wants to attend an all-ages show, but I feel nervous.
A: We’ve been doing all-ages shows for many years, but the decision to let your son or daughter come to a show here is obviously up to you as a parent. We suggest attending a show with your child so you can get a first-hand experience of how we run the club and treat our patrons. We’re confident that once you have been here you will feel comfortable with allowing your child to come to more Moon Room shows.
 
Is there re-entry?
A: Only for patrons 21+
 
Do I need ID to enter the venues?
A: An ID is only required if you plan on drinking alcohol. Because our venues are all-ages  so we take checking IDs very seriously. In compliance with CO laws, anyone 21 and older who plans on drinking alcohol will have to show a valid, non-expired, government issued photo ID, no matter how old you think you may look. Anyone without proper ID, regardless of age, will be treated as under 21 and will not be allowed to buy, hold, or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.
 
Can I bring my camera?
A: Regular digital point & shoot cameras are fine but absolutely no SLR, detachable lens, or professional type cameras will be allowed inside the venue. Absolutely no video recording devices of any kind will be tolerated.
 
Is there seating?
A: All shows are general admission standing room only unless otherwise noted. We do have a limited amount of bar tables and stools.
 
Can I bring my own chair?
A: Unfortunately, due to fire code restrictions, you will not be able to bring your own chair.
 
What time should I get there if I want to sit?
A: We suggest you be in line before doors open. Keep in mind that no matter how early you line up there may already be people ahead of you in line, and you are not guaranteed any particular spots inside.
 
How do I book my band?
A: Please contact help@sodajerkpresents.com for all booking inquiries. Please provide as much information as possible about what you are looking for. Please do not send physical materials to the venue.
 
Do you have a dress code?
A: No shirt, no shoes, no service
 
Is the time listed door time or show time?
A: The time listed on each show is the door time, the show will start shortly thereafter.
 
Where is the best place to park?
A: $5 covered parking is available at the Guaranty Bank Garage on 18th & Market St.  Click here [guarantyparking.com ] for details
 
How do I get a job the Moon Room?
A: Send resume to help@sodajerkpresents.com with detailed information about the positions(s) you are interested in.
 
If a show says sold out, is it really sold out?
A: Yes, it is really sold out and no more tickets will be released.
 
Can you suggest a hotel?
A: There are many hotels within walking distance, but we recommend…
 
The Curtis Hotel
1405 Curtis Street Denver, CO 80202    
303.571.0300
http://www.thecurtis.com/
 
The Oxford Hotel
1600 17th Street Denver, CO 80202
303.628.5400
http://www.theoxfordhotel.com/
 
Does the Moon Room have an e-mail list? How can I be included?
A: Yes. We send out weekly e-mail updates that include information on just- announced shows, yet-to-be-advertised shows, exclusive pre-sales, and warnings when certain shows are about to sell out. If you wish to be included please use the textbox right underneath the Moon Room logo on our home page.
 
Does the Moon Room have a text club?
A: Yes, please text "sodajerk" to 95577 or sign up here to be the first to know about free ticket offers, exclusive presales, and new show announcements: http://bit.ly/12Vmhzh
 
When do you announce new shows?
A: Depending on bands’ booking and promotions schedules, new shows are announced all the time. New shows will appear on the Moon Room’s website as soon as they are announced.
 
What is your refund policy?
A: All sales are final. There are no refunds or exchanges unless a show is cancelled.
 
What happens if my event is cancelled or postponed?
A: If your event is cancelled please return to the point of purchase for refunds. If you purchased tickets online, your credit card will be automatically refunded within one week of the cancellation. If your event is postponed, you will be given the option to refund your tickets or if you choose to attend the rescheduled date, your tickets will be honored on the rescheduled date.
 
Why didn’t you answer my question?
A: Just get in touch with us. For ticket-related questions or general information please call 303-487-0111 during box office hours.